Shipping policy
At Ellis Jewelers, we are committed to making your shopping experience simple and convenient. We proudly offer worldwide shipping, so you can receive your order wherever you are.
🌎 Worldwide Shipping
We ship orders to customers around the world, subject to the availability of delivery services in the destination country.
At checkout, you may be offered one of the following shipping options:
- Free Standard Shipping — $0.00
- Tracked Shipping — $9.90
Available shipping methods may vary depending on your delivery location.
📦 Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when tracking is available for your selected shipping method.
Please note that weekends and public holidays are not counted as business days.
🚚 Delivery Times
Delivery times vary depending on the destination country, local postal services, customs procedures, and other factors outside of our control.
Estimated delivery times will be displayed during checkout when available.
Please understand that delivery estimates are not guaranteed delivery dates. International shipments may occasionally experience delays due to customs inspections, weather, carrier disruptions, or local postal services.
🔎 Order Tracking
For orders shipped with a tracked service, tracking information will be provided by email once your package has been dispatched.
Tracking updates may take several business days to appear after the carrier receives the package.
🌍 Customs & Import Duties
International orders may be subject to customs duties, taxes, or other import fees imposed by the destination country.
Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.
Ellis Jewelers does not control customs processing times or fees charged by local authorities.
📍 Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests that the order be reshipped.
📦 Lost, Damaged, or Delayed Packages
If your package appears to be delayed, please allow additional time for the carrier to complete delivery, particularly for international shipments.
If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.
For packages that are confirmed lost or damaged in transit, please contact our customer support team so we can review the situation and assist you.
💬 Contact Us
If you have any questions regarding your shipment or delivery, please contact our support team through the contact information provided on our website.
Ellis Jewelers
Worldwide Shipping 🌎
Free Shipping Available | Tracked Shipping $9.90